June 17, 2014
8:00 a.m. until 1:00 p.m.
Breakfast and lunch included
Courtyard by Marriott
3301 Lemone Industrial Drive
Central MO PCC
PO BOx 1773
Columbia MO 65205-1773
firstname.lastname@example.org or Cathy Rupard at 573-474-8877
The Keys to Success or Poor Richard’s Almanack for the Mail Center Manager. Commonsense advice to help you enhance your value as a professional, as well as how to manage costs and take advantage of technology to improve your process. Discover the principles for achieving success in the mail industry through the sayings of Benjamin Franklin, the original Postmaster General.
Quality Control in Mail Center Operations:
In today’s competitive environment, “good enough” is no longer “good enough.” Privacy regulations and customers’ expectations require mailers to produce defect-free documents, in the right envelope, and with the correct address. This workshop will explain why quality control is important for every mail operation, and how to integrate quality control with your existing processes. Learn the differences between TQM, Six Sigma, ISO 9000 and other quality control methods, and how they can be used in your print and mail operations.
Management: The Keys to Success or Poor Richard’s Almanack for the Mail Center Manager
Commonsense advice to help you enhance your value as a professional, as well as how to manage costs and take advantage of technology to improve your process. Discover the principles for achieving success in the mail industry through the sayings of Benjamin Franklin, the original Postmaster General.
ABOUT THE SPEAKER
Mark Fallon is an dynamic speaker who shares insights gained from a career that spans from a part-time job as a mail clerk, to an officer in the United States Army, from a corporate executive to a successful entrepreneur. As President & CEO of The Berkshire Company (www.berkshirecompany.com), Mark helps his clients develop solutions using emerging technologies and expert leadership.
As an award-winning speaker, Mark engages his audiences with enthusiasm and sincerity. He is able to share his personal successes and failures to help audiences learn methods to improve themselves and their teams. Mark will work with your meeting planner to address the specific needs of your audience.
A Certified Mail & Distribution Systems Manager (CMDSM), Mark was a recipient of MSMA’s Manager of the Year, MSMA’s Distinguished Service Award, the National Postal Forum’s Mail Center Manager Award, and the US Postal Service Northeast Area’s PCC Industry Member of the Year Award. A frequent speaker at the National Postal Forum, Xplor and local MSMA and PCC chapters, he has received numerous top speaker awards.
Mark received his bachelor’s and master’s degrees from Suffolk University in Boston. In addition to articles published in numerous periodicals and e-zines, Mark is the author of 110 Tips to Improve Your Mail Center.
In his down time, Mark enjoys long-distance running. In the last few years, he’s completed 10 marathons, and 3 ultramarathons, including the JFK 50-miler, with a time of 9 hours, 37 minutes and 39 seconds.
FOR MORE INFORMATION
The Berkshire Company
MMS Mailing Event.indd 2 4/3/14 2:16 PM