“Deliver the Brand” Course Offered

“Deliver the Brand” Course Offered

i Oct 28th No Comments by


The Central Missouri PCC Invites you to “Deliver the Brand” to Increase Positive Customer Service Experiences

What is a Brand?

What is the perception of YOUR brand?

Join us with an overview and a refresher course on how to deliver first-contact, one stop shop solutions to your customers. Strive for first-contact solutions by providing immediate and accurate answers to your customer’s needs.

Refresh and engage your staff into what your customer’s perceive and what we want them to perceive.

Let’s do some role play!

Where: Courtyard Marriott
3301 Lemone Industrial Drive Columbia MO 65201
When: Nov 5th
Time: 8:30 a.m. to 11:00 a.m.

Breakfast is included in the price and will be served from 8:30-9:30.

The seminar will be from 9:30 a.m. — 11:00 a.m.

Questions? Contact Cathy Rupard at 573-474-8877 or email centralmopcc@socket.net


Call to Action!

i Oct 12th No Comments by

Senate Causes Crisis for US Postal Service: A Call to Action

A great article by Mark Fallon on the Berkshire Company Blog.  A short introduction to the article and link to read it in full is below:

Last year, I wrote a letter to my United States Senators(Elizabeth Warren and Edward Markey) about the need for the Senate to confirm President Obama’s nominees to the U.S. Postal Service (“USPS”) Board of Governors. Senator Warren’s staff didn’t think that my letter warranted a response. One of Senator Markey’s aidescalled my office to share the senator’s support for this issue. He believed that some of the nominees would be confirmed during the “lame duck” session after the elections.

Link to Article