Acting Chief Customer and Marketing Officer/Executive Vice President – Jacqueline Krage Strako
The Postmaster General and Chief Executive Officer, Megan J. Brennan, announced internally that Jacqueline (Jakki) Krage Strako will be detailed to the position of Chief Customer and Marketing Officer and Executive Vice President, effective February 3. Here is an excerpt of the announcement:
In her new assignment, Jakki will be responsible for developing and executing strategies that align with customers so that we can more effectively meet their needs in an increasingly digital and rapidly evolving marketplace. She will drive our product development and marketing, industry engagement, as well as sales and customer care.
Jakki’s 28-year postal career has spanned operations, finance, budget, and industrial engineering. Throughout her career she has been a passionate advocate for the customer, and an effective leader, strategist, and problem solver. She brings a deep understanding of the organization, our customers, and the marketplace to this important role. She has been instrumental in managing and strengthening relationships with many of our largest customers and business partners, and in delivering excellent results for our organization.
Please join me in congratulating Jakki and offering her your continued support in her new assignment.
Chief Customer and Marketing Officer/Executive Vice President – Jim Cochrane Retiring
January 3, 2018
The Postmaster General and Chief Executive Officer, Megan J. Brennan, announced internally the upcoming retirement of Jim Cochrane. Here is an excerpt of the announcement:
After more than 43 years of exceptional leadership, service, and accomplishment James (Jim) P. Cochrane will begin a new chapter in his life as a postal retiree beginning February 2.
Jim has had a lasting impact on the Postal Service and the mailing and shipping industry. In his recent roles as Chief Customer and Marketing Officer, and Chief Information Officer, and in numerous prior roles in Operations, Sales, Marketing, and Information Technology, he has been an innovative leader, anticipating our business challenges, identifying growth opportunities, and formulating and executing strategies to improve our ability to compete for customers.
Throughout his career, Jim has been a tireless advocate for the customer, and for improving the experience every customer has with us. Jim has actively engaged and collaborated with our business partners in the industry, and played a vital, leading role in strengthening these important relationships.
Please join me in wishing Jim a long, healthy, and happy retirement.