Celebrating 60 Years of the PCC

Postal Service Statement on Informed Delivery Accounts

Dear MTAC members,

The Postal Service has provided an official response (see below) to the fraudulent activity recently carried out on some Informed Delivery accounts. You may share this information with your organization and its customers.


Postal Service Statement on Informed Delivery Accounts

Informed Delivery is a free and optional notification feature that gives residential consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. More than 13 million users are enjoying the benefits and rewards of Informed Delivery.


Unfortunately, in a very few number of cases, criminals have committed the crime of identity theft and then used the stolen identity information to set up fraudulent Informed Delivery accounts. It is important to note that Postal Service customer identities are not compromised by using the Informed Delivery feature. The fraud referred to is a matter of identity theft that has already been perpetrated by a criminal.


Creating a fraudulent account is illegal and punishable by law. Customers have two options available to report a potentially fraudulent Informed Delivery account (or to block their address).

  1. Report online at https://uspshelp.custhelp.com/app/ask_id. The link can also be accessed from the Informed Delivery email digest (user support) or dashboard (email support).
  2. Or call Technical Support at 1-800-344-7779.


The Postal Service’s Informed Delivery is in full compliance with federal privacy laws and was launched in close coordination with USPS’ Privacy Office, the Corporate Information Security Office, and the U.S. Postal Inspection Service, whose sole mandate is to safeguard the entire Postal Service system.


Informed Delivery is a secure platform designed on industry standards and best practices.

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