Jim Cochrane Retiring

i Jan 5th No Comments by

Chief Customer and Marketing Officer/Executive Vice President – Jim Cochrane Retiring

January 3, 2018

Chief Customer and Marketing Officer/Executive Vice President – Jim Cochrane Retiring

The Postmaster General and Chief Executive Officer, Megan J. Brennan, announced internally the upcoming retirement of Jim Cochrane. Here is an excerpt of the announcement:

After more than 43 years of exceptional leadership, service, and accomplishment James (Jim) P. Cochrane will begin a new chapter in his life as a postal retiree beginning February 2.

Jim has had a lasting impact on the Postal Service and the mailing and shipping industry.  In his recent roles as Chief Customer and Marketing Officer, and Chief Information Officer, and in numerous prior roles in Operations, Sales, Marketing, and Information Technology, he has been an innovative leader, anticipating our business challenges, identifying growth opportunities, and formulating and executing strategies to improve our ability to compete for customers.

Throughout his career, Jim has been a tireless advocate for the customer, and for improving the experience every customer has with us.  Jim has actively engaged and collaborated with our business partners in the industry, and played a vital, leading role in strengthening these important relationships.


Please join me in wishing Jim a long, healthy, and happy retirement.

PCC Alert: Making Changes: Marketing, DPMG Groups Re-aligned

i Oct 21st No Comments by

Making Changes

Marketing, DPMG Groups Re-aligned


USPS is making changes within its Marketing and Deputy Postmaster General organizations to better serve customers.

“Although the entire organization is responsible for delivering excellent service and customer experiences, the following changes will sharpen our focus to more effectively reach and engage our customers, and bring their voices and rising expectations more prominently into our strategy development,” PMG Megan J. Brennan wrote in an Oct. 20 memo.


  • Jim Cochrane, who previously served as chief marketing and sales officer, will now lead his organization as chief customer and marketing officer.
  • Within this group, Cliff Rucker, who previously served as sales vice president, will become sales and customer relations senior vice president. He will continue to oversee Sales, while taking on added responsibility for the Business Service Network and Customer Care Centers.
  • Steve Monteith, who previously served as executive director of product management for mailing products and shipping services, will now serve as marketing vice president. He will oversee Brand Marketing, Customer Engagement and Strategic Alignment, Customer and Market Insights, Industry Engagement, Product Management — Mailing Products and Services, Product Management — Shipping Products, and Stamp Services.
  • The vice president position that oversees Consumer and Industry Affairs has been eliminated and the Consumer Advocate function will report to the chief customer and marketing officer. This is designed to elevate the voice of residential customers throughout the organization.
  • The vice president position that oversees Global Business will also be eliminated and the organization is being modified to better align with core business units.
  • Gary Reblin will continue to report to Cochrane as vice president overseeing Product Innovation.

Additionally, within the DPMG organization, DPMG Ron Stroman will continue to oversee Government Relations, Sustainability and Office of the Judicial Officer. He also will lead international efforts that involve public policy and oversee International Postal Affairs, a new function within his group.

The changes take effect Oct. 20.







Please visit us on the USPS Industry Outreach website.

Thank you for your support of the United States Postal Service.

Consumer and Industry Affairs


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2016 PCC Day – September 22, 2016

i Sep 10th No Comments by

Central MO Postal Customer Council

Please join us for National Postal Customer Council Day

Thursday, September 22, 2016

*Our keynote speaker will be Jeffrey Williamson, Chief Human Resources Officer and Executive Vice President, USPS Headquarters.

Date: Thursday, September 22, 2016

Time: 11:00 a.m. to 1:00 p.m.

Where: Ashland MO Optimist Club 

511 Optimist Drive

Ashland MO  65010

Lunch will be served.  Cost is $15.00 per person.  Pay at the door or watch for our emailed Eventbrite invitation.  RSVP by 9/15/16

Questions?   Email Glendia.s.ayers@usps.gov or MMS@socket.net  

Special Guest Speaker:

Jeffrey Williamson

 Chief Human Resources Officer and

Executive Vice President       

United States Postal Service

Please join us for the 2016 National Postal Customer Council Day, Thursday, September 22, 2016.  Jeffrey Williamson, Chief Human Resources Officer and Executive Vice President, USPS Headquarters will be our key note speaker.

 Join us as we hear from Mr. Williamson and learn more about the “Value of Central MO PCC”.

****The PCC program is a valuable resource for business mailers, large and small.  Local PCCs serve as an open channel for USPS-to-business communication, providing information and best practices for achieving cost-effective and profitable mailing, education and training, as well as solving local challenges.  Through regular meetings, educational programs, mailer clinics, and seminars, PCC members learn about the latest postal products and services that may help them grow their business.

Central MO PCC offers the following benefits:

      Knowledge – Gain knowledge about postal products, services, and tools to improve mail quality

      Innovative Ideas – Learn about promotions and incentives that raise awareness of innovative mail uses

      Expert Advice – Hear about how to integrate and expand your marketing through the mail

      New Sources – Find new sources for acquiring mailing lists

      Networking – Network with other mailers, business mail service providers, and USPS staff and hear first-hand from others about how they use mail to be more efficient and profitable, as well as face the same challenges you face

      Best Practices – Leverage best practices to improve mailing effectiveness, efficiency, and profitability


USPS Forced Price Reduction

i Feb 29th No Comments by

Forced Price Reduction to Worsen USPS Financial Condition by $2 Billion Per Year

Postal Service Exigent Surcharge Pricing to End April 10 

WASHINGTON — Absent Congressional or court action to extend or make permanent an existing exigent surcharge for mailing products and services – including the Forever stamp — the Postal Service will be required to reduce certain prices on Sunday, April 10, 2016. This mandatory action will worsen the Postal Service’s financial condition by reducing revenue and increasing its net losses by approximately $2 billion per year.

“The exigent surcharge granted to the Postal Service last year only partially alleviated our extreme multi-year revenue declines resulting from the Great Recession, which exceeded $7 billion in 2009 alone,” said Postmaster General and CEO Megan J. Brennan. “Removing the surcharge and reducing our prices is an irrational outcome considering the Postal Service’s precarious financial condition.”


The Rollback Rates are Here!

i Feb 22nd No Comments by

A great article on the rollback rates is provided by Mark Fallon at The Berkshire Company:

On Friday, February 5, The United States Postal Service (“USPS”) released the draft postage rates for the rollback of the Exigent Rate Increase in April. While there remains some uncertainty around the implementation date, this is good news for mailers.

Most commercial mailers will see rates drop around 4.1%, depending upon class of mail and level of sortation. For First-Class Mail, the new rates for one-ounce letters are:


Postal Rate Change 2016

i Jan 14th No Comments by

The first postal rate change of 2016 is upon us.  Learn more about what this means below:

On January 17, 2016, U.S. Postal Service (“USPS”) will be raising shipping rates for the first time in 3 years. However, the rate adjustments are only part of the story….(Read More)

Article provided by The Berkshire Company  

Central Missouri PCC receives House Resolution

i Dec 28th No Comments by

This and related information brought to you buy Miller’s Memo (Click here to download).  Miller’s Memo is a publication to showcase successes, initiatives and other significant achievements in the Gateway District. In addition, it will be used to share useful and vital information that is important to you.

Call to Action!

i Oct 12th No Comments by

Senate Causes Crisis for US Postal Service: A Call to Action

A great article by Mark Fallon on the Berkshire Company Blog.  A short introduction to the article and link to read it in full is below:

Last year, I wrote a letter to my United States Senators(Elizabeth Warren and Edward Markey) about the need for the Senate to confirm President Obama’s nominees to the U.S. Postal Service (“USPS”) Board of Governors. Senator Warren’s staff didn’t think that my letter warranted a response. One of Senator Markey’s aidescalled my office to share the senator’s support for this issue. He believed that some of the nominees would be confirmed during the “lame duck” session after the elections.

Link to Article


U.S.P.S. Recognizes PCCs for Exceptional Performance and Achievements

i Aug 17th No Comments by

Central MO PCC Members 2015

Back row (left to right): Allen Aven, Tracey Dunlap, Shawneen Betha, Miles French, Michael Waskover, David Martin, Cindy Bolles, Dr. Joshua Colin, Glenn Sollenberger, Lyle Gaines, Carrie Frankenfield, Bob Fehnel, Jason Hirschvogel, David Mastroianni; Front row (left to right): Julie Gosdin, Yulonda Francis-Love, Jagdeep Grewal, Roxanne Hosein, Cathy Rupard, Judith Antisdel, Cheryl Hudson, Karen Brondel, Art Gerckens

On August 5th, 2015 the U.S. Postal Service recognized 24 Postal Customer Councils (PCCs) – in eight award categories – for their achievements and creativity in communication, leadership, membership growth, innovation and educational program offerings.

As part of the festivities, the award finalists assembled at Postal Headquarters where they participated in roundtable discussions with other awards finalists, the Postmaster General (PMG), Deputy Postmaster General (DPMG), Chief Operating Officer (COO) and other officers. They shared key strategies and best practices for education, communication, collaboration and outreach.

The awards presentation followed the roundtable discussion where the PMG, DPMG, and COO presented the awards.

With more than 150 active PCCs across the country, achieving this level of recognition is commendable.

The 2015 National PCC Leadership Award winners are:


PCC of the Year Large Market PCC of the Year Small Market Innovation of the Year
Greater Dallas – Gold                                        Central Missouri – Gold Fairfield County, CT – Gold
Greater Portland, OR – Silver                                        Capitol City, MO – Silver Greater Dallas – Silver
Sacramento – Bronze                                        Lehigh Valley, PA – Bronze Harrisburg, PA Capital – Bronze
Communications Excellence                       Education Excellence Industry Member of the Year
Greater Dallas – Gold                       Fairfield County, CT – Gold                Cathy Rupard – Gold
Greater Portland, OR – Silver                  Greater Dallas – Silver                 Judith Antisdel – Silver
Greater New York – Bronze             Greater Portland, OR – Bronze           John Millet – Bronze
Postal Member of the Year                     District Manager of the Year  
Lisa Landone – Gold                        David Mastroianni – Gold  
Cheryl Hudson – Silver                     Julie Gosdin – Silver  
Joshua D. Collins – Bronze             David Martin – Bronze

Central MO PCC – Finalist Announcement

i Jul 10th No Comments by

Thanks to the dedication and hard work of everyone at the Central Missouri PCC

The Central Missouri PCC is one of three PCC’s being considered for Small Market – PCC of the Year Award for 2015.  In addition, our own Cathy Rupard is one of three finalist for Industry Member of the Year Award for 2015 as well.

The final announcement will be made August 5th, 2015.

Congratulations Everyone!

Download the announcement here