2016 PCC Day – September 22, 2016

i Sep 10th No Comments by

Central MO Postal Customer Council

Please join us for National Postal Customer Council Day

Thursday, September 22, 2016

*Our keynote speaker will be Jeffrey Williamson, Chief Human Resources Officer and Executive Vice President, USPS Headquarters.

Date: Thursday, September 22, 2016

Time: 11:00 a.m. to 1:00 p.m.

Where: Ashland MO Optimist Club 

511 Optimist Drive

Ashland MO  65010

Lunch will be served.  Cost is $15.00 per person.  Pay at the door or watch for our emailed Eventbrite invitation.  RSVP by 9/15/16

Questions?   Email or  

Special Guest Speaker:

Jeffrey Williamson

 Chief Human Resources Officer and

Executive Vice President       

United States Postal Service

Please join us for the 2016 National Postal Customer Council Day, Thursday, September 22, 2016.  Jeffrey Williamson, Chief Human Resources Officer and Executive Vice President, USPS Headquarters will be our key note speaker.

 Join us as we hear from Mr. Williamson and learn more about the “Value of Central MO PCC”.

****The PCC program is a valuable resource for business mailers, large and small.  Local PCCs serve as an open channel for USPS-to-business communication, providing information and best practices for achieving cost-effective and profitable mailing, education and training, as well as solving local challenges.  Through regular meetings, educational programs, mailer clinics, and seminars, PCC members learn about the latest postal products and services that may help them grow their business.

Central MO PCC offers the following benefits:

      Knowledge – Gain knowledge about postal products, services, and tools to improve mail quality

      Innovative Ideas – Learn about promotions and incentives that raise awareness of innovative mail uses

      Expert Advice – Hear about how to integrate and expand your marketing through the mail

      New Sources – Find new sources for acquiring mailing lists

      Networking – Network with other mailers, business mail service providers, and USPS staff and hear first-hand from others about how they use mail to be more efficient and profitable, as well as face the same challenges you face

      Best Practices – Leverage best practices to improve mailing effectiveness, efficiency, and profitability


USPS Forced Price Reduction

i Feb 29th No Comments by

Forced Price Reduction to Worsen USPS Financial Condition by $2 Billion Per Year

Postal Service Exigent Surcharge Pricing to End April 10 

WASHINGTON — Absent Congressional or court action to extend or make permanent an existing exigent surcharge for mailing products and services – including the Forever stamp — the Postal Service will be required to reduce certain prices on Sunday, April 10, 2016. This mandatory action will worsen the Postal Service’s financial condition by reducing revenue and increasing its net losses by approximately $2 billion per year. 

“The exigent surcharge granted to the Postal Service last year only partially alleviated our extreme multi-year revenue declines resulting from the Great Recession, which exceeded $7 billion in 2009 alone,” said Postmaster General and CEO Megan J. Brennan. “Removing the surcharge and reducing our prices is an irrational outcome considering the Postal Service’s precarious financial condition.” 


National Postal Forum

i Nov 25th No Comments by

National Postal Forum is right around the corner!  Mark your calendars and start making plans to attend now.

Where:  Nashville, TN

When: March 20-23, 2016

More Information at

Need help getting approval to attend? Click here!

The Postal Customer Council invites you to become a member

i Dec 20th No Comments by

How can you benefit from the Postal Customer Council?

The Postal Customer Council® (PCC®) program is a valuable resource for business mailers, large and small. Local PCCs serve as an open channel for USPS-to-business communication, providing information and best practices for cost-effective and profitable mailing, education and training, and solving local challenges. Though most PCC members include large business mailers, government agencies, and business mail service providers, small businesses can benefit from PCC membership, too.

Your local PCC offers these benefits…

  • Learn from postal experts about marketing through the mail. Find new sources for mailing lists. Printing, database management, and more.
  • Get discounts to major mailing industry events.
  • Network with other mailers, business mail service providers, and USPS executives to discover new ways to make your mailings more efficient and profitable.
  • Hear first-hand from other decision-makers on how they deal with the same challenges you face.
  • Leverage best practices to improve mailing effectiveness, efficiency, and profitability.
  • Gain knowledge about postal products, services, and tools to improve mail quality through workshops and events—and earn a professional certificate to boot.

2016 Fall Mailer’s Conference “We are the Champions!”

i Aug 3rd No Comments by

Online Registration:

Wednesday, October 5, 2016 to Friday, October 7, 2016

Tan Tar A Resort
Tan Tar A Estates Boulevard
Osage Beach, MO 65065

 Wednesday will be the first ever PCC Biathlon. Join us for a competitive afternoon of mini golf and bowling. All these activities followed by the Wednesday night social hour will be held on the grounds of Tan Tar A.

Thursday’s classes are some of the best of the best. Mark Fallon has created a brand new session “It All Starts With the Address.” We have recruited two gentlemen from Kansas City to conduct an Active Shooter class as well as a new session devoted to retirement. After the business sessions we invite you to join us in the vendor hall for personal consultation on the material that was covered in those sessions. Following dinner Thursday we will be inviting our guests to join us for an evening of entertainment and dessert aboard our Tropic Island Cruise. Paul Larimore and Will Wooten from Shelter Insurance have graciously agreed to serve as our entertainers on the boat.
Friday our special guest will be Vice President of Sales for the United States Postal Service, Cliff Rucker.

We hope you can make it!

Central Missouri PCC

The Rollback Rates are Here!

i Feb 22nd No Comments by

A great article on the rollback rates is provided by Mark Fallon at The Berkshire Company:

On Friday, February 5, The United States Postal Service (“USPS”) released the draft postage rates for the rollback of the Exigent Rate Increase in April. While there remains some uncertainty around the implementation date, this is good news for mailers.

Most commercial mailers will see rates drop around 4.1%, depending upon class of mail and level of sortation. For First-Class Mail, the new rates for one-ounce letters are:


“Deliver the Brand” Course Offered

i Oct 28th No Comments by

The Central Missouri PCC Invites you to “Deliver the Brand” to Increase Positive Customer Service Experiences

What is a Brand?

What is the perception of YOUR brand? 

Join us with an overview and a refresher course on how to deliver first-contact, one stop shop solutions to your customers. Strive for first-contact solutions by providing immediate and accurate answers to your customer’s needs.

Refresh and engage your staff into what your customer’s perceive and what we want them to perceive.

Let’s do some role play!

Where: Courtyard Marriott
3301 Lemone Industrial Drive Columbia MO 65201
When: Nov 5th
Time: 8:30 a.m. to 11:00 a.m.

Breakfast is included in the price and will be served from 8:30-9:30.

The seminar will be from 9:30 a.m. — 11:00 a.m.

Questions? Contact Cathy Rupard at 573-474-8877 or email


Postal Rate Change 2016

i Jan 14th No Comments by

The first postal rate change of 2016 is upon us.  Learn more about what this means below:

On January 17, 2016, U.S. Postal Service (“USPS”) will be raising shipping rates for the first time in 3 years. However, the rate adjustments are only part of the story….(Read More)

Article provided by The Berkshire Company  

Central Missouri PCC receives House Resolution

i Dec 28th No Comments by

This and related information brought to you buy Miller’s Memo (Click here to download).  Miller’s Memo is a publication to showcase successes, initiatives and other significant achievements in the Gateway District. In addition, it will be used to share useful and vital information that is important to you.

Call to Action!

i Oct 12th No Comments by

Senate Causes Crisis for US Postal Service: A Call to Action

A great article by Mark Fallon on the Berkshire Company Blog.  A short introduction to the article and link to read it in full is below:

Last year, I wrote a letter to my United States Senators(Elizabeth Warren and Edward Markey) about the need for the Senate to confirm President Obama’s nominees to the U.S. Postal Service (“USPS”) Board of Governors. Senator Warren’s staff didn’t think that my letter warranted a response. One of Senator Markey’s aidescalled my office to share the senator’s support for this issue. He believed that some of the nominees would be confirmed during the “lame duck” session after the elections.

Link to Article


U.S.P.S. Recognizes PCCs for Exceptional Performance and Achievements

i Aug 17th No Comments by

Central MO PCC Members 2015

Back row (left to right): Allen Aven, Tracey Dunlap, Shawneen Betha, Miles French, Michael Waskover, David Martin, Cindy Bolles, Dr. Joshua Colin, Glenn Sollenberger, Lyle Gaines, Carrie Frankenfield, Bob Fehnel, Jason Hirschvogel, David Mastroianni; Front row (left to right): Julie Gosdin, Yulonda Francis-Love, Jagdeep Grewal, Roxanne Hosein, Cathy Rupard, Judith Antisdel, Cheryl Hudson, Karen Brondel, Art Gerckens

On August 5th, 2015 the U.S. Postal Service recognized 24 Postal Customer Councils (PCCs) – in eight award categories – for their achievements and creativity in communication, leadership, membership growth, innovation and educational program offerings.

As part of the festivities, the award finalists assembled at Postal Headquarters where they participated in roundtable discussions with other awards finalists, the Postmaster General (PMG), Deputy Postmaster General (DPMG), Chief Operating Officer (COO) and other officers. They shared key strategies and best practices for education, communication, collaboration and outreach.

The awards presentation followed the roundtable discussion where the PMG, DPMG, and COO presented the awards.

With more than 150 active PCCs across the country, achieving this level of recognition is commendable.

The 2015 National PCC Leadership Award winners are:


PCC of the Year Large Market PCC of the Year Small Market Innovation of the Year
Greater Dallas – Gold                                        Central Missouri – Gold Fairfield County, CT – Gold
Greater Portland, OR – Silver                                        Capitol City, MO – Silver Greater Dallas – Silver
Sacramento – Bronze                                        Lehigh Valley, PA – Bronze Harrisburg, PA Capital – Bronze
Communications Excellence                       Education Excellence Industry Member of the Year
Greater Dallas – Gold                       Fairfield County, CT – Gold                Cathy Rupard – Gold
Greater Portland, OR – Silver                  Greater Dallas – Silver                 Judith Antisdel – Silver
Greater New York – Bronze             Greater Portland, OR – Bronze           John Millet – Bronze
Postal Member of the Year                     District Manager of the Year  
Lisa Landone – Gold                        David Mastroianni – Gold  
Cheryl Hudson – Silver                     Julie Gosdin – Silver  
Joshua D. Collins – Bronze             David Martin – Bronze

Central MO PCC – 2015 Conference

i Apr 17th No Comments by

Back to the future!

August 12-14, 2015 at Camden on the Lake Website:  Phone: 573-365-5620

Reservations are very limited and currently being accepted. Please make your reservations early due to the limited availability of rooms. Charge cards will not be charged until check in.

When making your reservation, please use promo code: CMPC0815. Conference rates will be offered on Monday, August 10 and Tuesday, August 11. Based on availability, the conference rate might also be available on Sunday, August 9.

For up-to-date information, please forward your email address to





Central MO PCC – Finalist Announcement

i Jul 10th No Comments by

Thanks to the dedication and hard work of everyone at the Central Missouri PCC

The Central Missouri PCC is one of three PCC’s being considered for Small Market – PCC of the Year Award for 2015.  In addition, our own Cathy Rupard is one of three finalist for Industry Member of the Year Award for 2015 as well.

The final announcement will be made August 5th, 2015.

Congratulations Everyone!

Download the announcement here


Mail Crawl 2015

i Feb 19th No Comments by

The United States Postal Service and the Central Missouri Postal Customer Council Invite you to attend our

Mail Crawl 2015 on March 12, 2015

Details for The Crawl:

Tour the Columbia Processing Facility.  This facility is located at the Postal Service’s Columbia airport location at:

Address: 11450 S Airport Road

Tour Begins at 10:00 a.m

Questions: 573-474-8877 or  Please RSVP asap, tour is limited to 40 people.

Download the flyer here.  

USPS 2015 Promotion Schedule

i May 26th No Comments by


Emerging and Advanced Technology Promotion Dates Revised


On May 7, 2015, the Postal Regulatory Commission approved the proposed prices and classifications for Standard Mail, Periodicals, and Package Services which include the full 2015 Promotion Calendar.  


While none of the promotion requirements have changed, the dates for the Emerging and Advanced Technology Promotion have been revised.  All 2015 Promotions will be implemented as follows:







Earned Value

Emerging and Advanced  Technology



Color Transpromo

Mail Drives Mobile Engagement

Registration Period



March 15 – November 30, 2015

April 15 – November 30, 2015

May 15 – December 31, 2015

Promotion Period

May 1 – July 31, 2015

June 1 – November 30, 2015

June 1 – November 30, 2015

July 1 – December 31, 2015




First-Class Mail

First-Class Mail and Standard Mail


First Class Mail


Standard Mail


For additional information on the 2015 Promotions, or the program requirements, please visit the RIBBS website or

Shelter Insurance – USPS Award Winner

i May 4th No Comments by

Shelter Insurance of Columbia, MO has been selected to receive the prestigious 2015 Mail Technology Award.

The Postmaster General and Executive Leadership team will be recognizing significant industry achievements at a special awards ceremony being held at the Nation Postal Forum in Anaheim, CA on Monday 18th, at 4:30 pm; where this award will be presented.

The letter announcing the selection was received by Lisa Brock at Shelter Insurance and can be viewed here.

Congratulations to Shelter Insurance!  

Small Business – Mailers Day

i Oct 30th No Comments by

This seminar is designed for Small/Medium MAILERS.  

Please join Glendia Ayers, Business Development Specialist for the United States Postal Service (USPS).

We will discuss Click and Ship for Business, Every Door Direct Mail Program and the coupon available for a limited time.

And, just in time for all your holiday shipping the NEW LOWER Priority Mail Mailing Opportunities!


Where: Courtyard Marriott, 3301 Lemone Industrial Blvd, Columbia, MO 65201

When: November 13, 2014

One session 8:00 a.m. – 10:00 a.m. 

Breakfast is included in your registration. REGISTER ONLINE HERE

Questions? Contact Cathy Rupard at 573-474-8877 or email

Postal Service Files Market Dominant Price Change

i Jan 20th No Comments by

Proposes an Additional $0.9 Billion in Annualized Contributions 

WASHINGTON  ̶  On January 15, the Postal Service filed with the Postal Regulatory Commission (PRC) a Market Dominant price change based on a Consumer Price Index (CPI) cap authority of  1.966%. 

The Postal Service believes strongly in the value of mail and maintaining relevance for today’s customers, offering reasonable pricing, workshare incentives, and meeting its obligation to the American public to strengthen its financial condition. 

All of the proposed price changes are based on CPI prices plus the Exigent Surcharge approved by the PRC in Docket Nos. R2013-10 and R2013-11. 

Using the CPI, we estimate that this price change will generate an additional $0.9 billion in contribution on an annualized basis.  If the PRC approves the filing, the proposed April 26 implementation of the prices will improve the FY 2015 financial outlook by $0.4 billion in contribution.  

The key elements of the CPI case include the following:

  • Above average price increases to address PRC concerns about underwater products
  • Special Services simplification to reduce redundancy and improve customer ease of use
  • Introduction of a separate Flats Sequencing System (FSS) pricing structure for Standard Mail and Periodicals
  • Introduction of Carrier Route bundle and container pricing for non-FSS flats for Standard Mail and Periodicals
  • Include four promotions (Earned Value Reply Mail, Color Transpromo, Emerging Technologies, Mail Drives Mobile) 

Various industry webinars will be scheduled to offer depth and insight into the proposed changes. 

In November, the Postal Service filed for the transfer of First-Class Mail Parcels to a competitive product and the elimination of Return Receipt for Merchandise as a special service.  These matters are still pending with the PRC.  For the purpose of this filing we are assuming that these products will remain in the Market Dominant category.


USPS Reports 2.0% Revenue Increase, $2 Billion Loss in Quarter 3

i Aug 12th No Comments by

Shipping and Package Services Revenue Up 6.6 Percent

January Price Increase Offsets Continued Volume Loss in First-Class Mail, Driving All Mail Revenue up $424 Million

Need for Comprehensive Legislation Remains Urgent 

WASHINGTON — The U.S. Postal Service ended the June 30, 2014, quarter with a net loss of

$2.0 billion, compared to a net loss of $740 million for the same period last year. The Postal Service

has recorded a loss in 21 of the last 23 quarters, the excepted quarters being the two in which

Congress rescheduled the Retiree Health Benefits prefunding payments.


The Keys to Success or Poor Richard’s Almanack for the Mail Center Manager Conference

i Jun 10th No Comments by

June 17, 2014

8:00 a.m. until 1:00 p.m.

Breakfast and lunch included


Courtyard by Marriott

3301 Lemone Industrial Drive


Central MO PCC

PO BOx 1773

Columbia MO 65205-1773



Questions: or Cathy Rupard at 573-474-8877


Internet Safety & Security Seminar

i Mar 25th No Comments by

Protect yourself from Internet Fraud, Identity theft,internet lottery scams and more.

This seminar is designed for ALL MAILERS.  

Please join Inspector Jamie Portell, United States Postal Inspection Service and Detective Chris Lester, 

Boone County Sheriff’s Department as they lead the discussion. Victims of cyber-attacks are in the headlines on a regular basis. Please join us as these two experts share information on how to keep from becoming a victim.



Is the Internet the death knell for direct mail?

i Feb 10th No Comments by

The following article is written by Jeff Brooks, the author of The Fundraiser’s Guide to Irresistible Communications: Real-World, Field-Tested Strategies for Raising More Money and creative director at TrueSense Marketing.

Questions I’m Most Often Asked about Direct Mail Fundraising:

Is the Internet the death knell for direct mail?

Not even close. Direct mail is a long way from death. It’s still the most effective fundraising medium (after the church offering basket) and it’s many times more effective than email.But the way it works is changing. One important change is the way direct mail and the Web are becoming intertwined. Donors are moved by the warmth and personal touch of direct mail, then going online to give. It’s the best of both worlds when they do that: The higher average gifts we get from online donors, combined with the higher frequency and retention we see with direct-mail donors. This is on its way to becoming the typical way giving happens. To be effective in that world, we need to make sure our direct mail and online communications are tightly integrated: Same look and feel, same language, same offers.

LINK: Download the complete article


National Postal Forum Update

i Feb 7th No Comments by

The National Postal Forum is almost here!  

The National Postal Forum continues to gather USPS Executives and the Mailing Industry’s most influential thought leaders and innovators!  The National Postal Forum kicks off on Saturday, March 15th with Pre-Conference events featuring a new reception at the Smithsonian National Postal Museum and continues through Wednesday, March 19th with a Closing Concert featuring the band America! 

The Early Bird registration closes this Friday, January 31st.  Please let your members know to register before that date to take advantage of the discounted rates.

LINK:  National Post Forum Website

LINK: Brochure for Event

New Postal Rates Approved – How will it impact budgets?

i Jan 9th No Comments by

It has just been announced that the Postal Regulatory Commission has approved an exigent increase in pricing that will impact most mail by 6%.  Back in the November I had written about this as a potential, but thought now would be a good time to go over what we believe to be the specifics of the increase.

For the past 16 years, I have been creating comparison charts for my clients that go over the changes in rates to show how it will affect budgets.  The reason that I do this is that when the USPS talks about a 4.3% increase, this is overall.  Based on the type of mail you do, the increase could be higher or lower.  You need to look at the class, weight, zone, density and special services required to see the true impact.  Also, when you look at the new rate charts provided by the USPS, they typically will not show the level of detail needed (Previous and new rates, side by side) to see these differences.

The remainder of this article will look at the main classes of mail and will break down the specific increases.  Hopefully this will help you budget for the increase by seeing how it will impact your mail.



USPS Defers Implementation of Full-Service Intelligent Mail Requirement for Automation Prices

i Dec 9th No Comments by

The U.S. Postal Service is disappointed with the portion of last week’s ruling from the Postal Regulatory Commission (PRC) which held that the implementation of Full-Service Intelligent Mail barcode (IMb) constitutes a rate increase. This ill-conceived decision will impair complete adoption of Full-Service IMb and hinder the Postal Service’s ability to promote a technology that enhances the value of mail, which is critical to the development of next-generation digital products and services. The PRC’s overly expansive view of the price cap demonstrates why comprehensive postal reform legislation should include additional pricing authority for the Postal Service Board of Governors. 

Due to the PRC ruling, the Postal Service is delaying the January 26, 2014 implementation of the Full-Service Intelligent Mail requirement for automation price discounts. Mailers who are not currently enrolled in full-service effective January 26, 2014 will still be able to claim automation prices. To achieve the best pricing, however, mailers must continue meeting full-service requirements. 


PRC Approves USPS Rate Increase; Implementation of Full Service IMb Remanded

i Dec 9th No Comments by

Washington, DC -Today, the Postal Regulatory Commission issued its decision in Order 1890 on the Postal Service’s request to increase prices January 26, 2014. The Commission determined that the rates proposed by the Postal Service are consistent with the law, provided that the Postal Service does not implement Full Service IMb requirements concurrently with the proposed increased rates.

Full Service IMb requires each piece of mail, each bundle, and each pallet to have a unique identity barcode. The Commission determined that Full Service IMb mail preparation requirements are a classification change and that its effects must be included in its calculation of the percentage change in rates.

Concurrent implementation of the proposed rate adjustments and the Full Service IMb requirements would result in increases in First-Class Mail, Standard Mail, and Periodicals that exceed the statutory Consumer Price Index price cap, currently at 1.696 percent.

“The Commission’s primary responsibility is to assure predictable and stable rates for mailers bound by the statutory price cap. While we encourage the Postal Service to expand its capacity to track and measure the performance of mail services, this cannot be accomplished in a manner that effectively raises rates by 4.1% and 4.9% for First Class and Standard Mail.” said Chairman Ruth Y. Goldway.

Additionally, the Commission found that the Postal Service must resolve unequal commercial and nonprofit discounts for Standard Mail 5-digit automation flats. The proposed rates violate the requirement that disparities between commercial and nonprofit discounts must be justified by a statutory exception.

The Postal Service may implement the proposed rate adjustments, minus the Full Service IMb requirements, effective January 26, 2014. Alternatively, the Postal Service may adjust its proposed rates for First-Class Mail, Standard Mail, and Periodicals rates in a manner comparable to the implementation of Full Service IMb requirements in Package Services and file amended rates. The Postal Service shall notify the Commission of its intentions and provide necessary supporting documents by November 27, 2013.

The Postal Service proposed that the price of Single-Piece First-Class Mail letters increase from 46 cents to 47 cents. The price of a postcard will remain at 33 cents.

2013 Fall Mailers Conference

i Aug 24th No Comments by

25th! 2013The 25th Anniversary Fall Mailers Conference is right around the corner.  Do not miss this great opportunity!

Download the Mailers Conference Packet and Registration Information Here

DATE: October 16th – 18th , 2013

LOCATION: Lodge of the Four Seasons • Horseshoe Bend Parkway

315 Four Seasons Dr. • Lake Ozark, MO 65049



For questions, special dietary needs, or additional information, please contact:

Judy Donnell ( at 573-474-6193 x1205 or

Cathy Rupard at 573-474-8877 (

Postal Facts 2013

i Nov 21st No Comments by

Facts and figures about your Postal Service 

Both literally and figuratively, the U.S. Postal Service delivers for America.  Even in an increasingly digital world, the Postal Service remains part of the bedrock infrastructure of this nation’s economy, serving its people and businesses and binding the nation together.  Below and attached you will find interesting information about your Postal Service. 

Size and Scope

The Postal Service delivers more mail to more addresses in a larger geographical area than any other post in the world.  The Postal Service also delivers to more than152 million homes, businesses and Post Office boxes in every state, city, town and borough in this country.  Everyone living in the United States and its territories has access to postal products and services and pays the same postage regardless of their location. 

By the Numbers *

65 billion — 2012 revenue, in dollars 
160 billion — number of mailpieces processed 
40 — percent of the world’s mail volume handled by the Postal Service 
1.8 billion — dollar amount paid every two weeks in salaries and benefits 
522,144** — number of career employees 
108,000** — number of military veteran career employees 
31,272 — number of Postal Service-managed retail offices 
212,530 — number of vehicles — one of the largest civilian fleets in the world 
1.3 billion — number of miles driven each year by letter carriers and truck drivers 
39.7 million — number of address changes processed 
39 — percent of retail revenue from alternative access channels 
423 million — total number of visits to
67.5 million — number of inquiries handled by the Postal Service Contact Center 
246 million — dollar amount of online stamp and retail sales at
44.1 million — number of Click-N-Ship labels printed 
483 million — total revenue, in dollars, from Click-N-Ship label purchases 
83.8 million — number of packages picked up using Free Package Pickup 
5.7 million — number of passport applications accepted 
109 million — number of money orders issued 
497 million — amount in revenue from 2,500 Self-Service Kiosks 
70,000 — number of stores, banks and Self-Service Kiosks that sell stamps 
654,560 — number of new delivery points added to the network 
0 — tax dollars received for operating the Postal Service

* all information based on 2012 data, unless otherwise noted 
** as of January 16, 2013

U.S. Postal Service Announces Shipping Prices for 2014

i Nov 21st No Comments by

WASHINGTON — When new Postal Service Shipping Services prices take effect in January, customers will see an overall price increase of 2.4 percent.

In addition, Postal Service customers will have a new delivery choice for domestic Priority Mail Express in 2014. The new delivery service option will allow customers to send domestic Priority Mail Express packages to most locations in the U.S. by 10:30 a.m. for an extra $5.00 fee. Domestic Priority Mail Express is a fast, reliable service which offers day-specific delivery information, up to $100 free insurance and free package tracking.

Highlights of the new retail pricing for domestic Priority Mail Express products include :

· Retail Flat Rate, Padded Flat Rate and Legal Flat Rate envelopes — $19.99

· Flat Rate Boxes — $44.95

Domestic pricing for Priority Mail Flat Rate products will remain affordable in 2014, with retail prices starting as low as $5.60.

Most domestic Priority Mail products qualify for free insurance up to $50 or $100, and one, two or three date-specific delivery is based on destination ZIP Code. Improved USPS Tracking makes it easier to see packages at pick up, confirmed final delivery and many points in between.

“The Postal Service remains the best in value in the shipping business,” said Nagisa Manabe, Chief Marketing and Sales Officer. “We continue to offer excellent domestic Flat Rate shipping with a price that doesn’t vary by destination.”

The Postal Regulatory Commission (PRC) will review the prices before they become effective on January 26, 2014. Today’s Shipping Services price filing will be available on the PRC website at

James (Jim) P. Cochrane Selected as Chief Information Officer and Executive Vice President

i Oct 28th No Comments by

Please see below and attached the memorandum from Mr. Donahoe announcing the selection of James (Jim) P. Cochrane as Chief Information Officer and Executive Vice President.

October 24, 2013

SUBJECT:  Chief Information Officer and Executive Vice President

I am pleased to announce the appointment of James (Jim) P. Cochrane as Chief Information Officer (CIO), effective immediately. 

As the Postal Service continues initiatives to add value to the mail for our customers, technology and information products and services are increasingly important to our corporate strategy; and Jim is well-suited to lead our efforts in these areas.  As CIO, he will oversee the integration of technology and innovation in all aspects of our operations.  Additionally, Jim will direct the advancement of new mail intelligence, engineering systems, information technology systems, payment technology, and corporate information security to meet the changing needs of today’s marketplace.

Prior to being named CIO, Jim served as Vice President of Product Information, where he and his team were responsible for innovations in technologies and tracking systems—including the Intelligent Mail barcode (IMb) and Intelligent Mail package barcode (IMpb)—and increasing the business intelligence they provide.  Working together cross-functionally, the team’s efforts resulted in ongoing improvements in scanning and tracking performance, leading us to record- high service levels in those areas.

Throughout his 39-year postal career, Jim has served in a variety of roles, including Vice President, Product Visibility and Operational Performance; Vice President, Ground Shipping; Associate Vice President of Marketing and Strategy for the Expedited Package Services strategic business unit; and Associate Vice President of Sales for the former Northeast Region, where he was responsible for commercial sales of $12 billion annually.  Prior to those roles, Jim served 25 years in operations, including positions as District Manager of Customer Service and Sales for the Washington, D.C., Metropolitan Area, and Senior Plant Manager of Northern Virginia.

Jim holds a master’s in Public Administration from American University’s School of Public Affairs.

Please join me in congratulating Jim and giving him your full support in this new role.


Patrick R. Donahoe

Jim Cochrane Retiring

i Jan 5th No Comments by

Chief Customer and Marketing Officer/Executive Vice President – Jim Cochrane Retiring

January 3, 2018

Chief Customer and Marketing Officer/Executive Vice President – Jim Cochrane Retiring

The Postmaster General and Chief Executive Officer, Megan J. Brennan, announced internally the upcoming retirement of Jim Cochrane. Here is an excerpt of the announcement:

After more than 43 years of exceptional leadership, service, and accomplishment James (Jim) P. Cochrane will begin a new chapter in his life as a postal retiree beginning February 2.

Jim has had a lasting impact on the Postal Service and the mailing and shipping industry.  In his recent roles as Chief Customer and Marketing Officer, and Chief Information Officer, and in numerous prior roles in Operations, Sales, Marketing, and Information Technology, he has been an innovative leader, anticipating our business challenges, identifying growth opportunities, and formulating and executing strategies to improve our ability to compete for customers.

Throughout his career, Jim has been a tireless advocate for the customer, and for improving the experience every customer has with us.  Jim has actively engaged and collaborated with our business partners in the industry, and played a vital, leading role in strengthening these important relationships.


Please join me in wishing Jim a long, healthy, and happy retirement.

New Postal Rate Seminar

i Jan 6th No Comments by

The new rates go into effect on January 22, 2017.  Please join us at one of our Lunch and Learn Seminars for all the latest information regarding the new prices.

Two Locations to Choose From:
10:30 a.m. to 12:30 p.m.

Columbia MO                                  Jefferson City MO

January 18, 2017                                January 19, 2017

Conley Road Hy-Vee                         William Woods University

25 Conley Road 919                           Wildwood Drive

Questions? Contact Cathy Rupard at 573-474-8877 or email

Register online at for Columbia for Jefferson City

Competitive Product Price Change Approval

i Nov 21st No Comments by

November 21, 2016

Competitive Product Price Change Approval

Friday November 18, the Postal Regulatory Commission (PRC) issued a decision regarding the Competitive Products Price Changes case. In the PRC’s orders, it approved the USPS to proceed with implementation of the January 2017 Price Changes as proposed in October 2016 for: Competitive Products.

For a copy of the PRC’s complete ruling, it can be found at:

Share Mail Workshop-in-a-box

i Nov 18th No Comments by

Share Mail Workshop-in-a-Box


Like referral marketing, Share Mail is a Single-Piece First-Class Mail product that allows a business to send/distribute an offer or promotional information to its customers that can be forwarded to other individuals through the mail.  This workshop covers required program elements, examples, pricing and payment options, and information on enrollment for the Share Mail program.

Please share this information with your members using the attached PCC workshop-in-a-box presentation.  If you have any questions about this presentation, please email

A PDF copy of the presentation with note pages is posted on RIBBS: CLICK HERE

A PowerPoint copy of the presentation and recorded webinar by the subject matter expert on Share Mail is posted on the PCC BlueShare site (Postal internal access only): CLICK HERE

The PCC workshop-in-a-box program gives PCCs the ability to provide educational information and material to their members.

U.S. Postal Service Reports Fiscal Year 2016 Results

i Nov 16th No Comments by

November 15, 2016


U.S. Postal Service Reports Fiscal Year 2016 Results


  • Net loss of $5.6 billion, driven by mandated retiree health benefits expenses
    • Controllable income of $610 million
    • Continued double-digit growth in revenue and volume in the Shipping and Packages business
    • Enactment of postal reform legislation remains urgently needed


WASHINGTON–After accounting for a $5.8 billion retiree health benefit prefunding obligation, the U.S. Postal Service posted a net loss of approximately $5.6 billion for fiscal year 2016 (October 1, 2015 -September30, 2016), as compared to a $5.1 billion net loss for the year ended September 30, 2015.Excluding this prefunding obligation, the Postal Service would have recorded net income of approximately $200 million in 2016.


“To drive growth in revenue and better serve our customers, we continue to invest in the future of the Postal Service by leveraging technology, improving processes and adjusting our network,” said Postmaster General and CEO Megan J. Brennan. “In 2016, we invested $1.4 billion, an increase of $206 million over 2015, to fund some of our much-needed building improvements, vehicles, equipment and other capital projects.”


The Shipping and Packages business continued its strong performance with revenue growth of $2.4 billion, or 15.8 percent. This was offset by a decline in First-Class Mail revenue of $925 million, or 3.3 percent, due largely to the exigent surcharge expiration and continuing electronic migration. These two trends, together with steady standard or advertising mail revenues, and a slight increase in other revenues account for the $1.6 billion growth in operating revenue.


“The Postal Service continues to win e-commerce customers and grow our package delivery business. We deliver more e-commerce packages to the home than any other shipper because of our predictable service, enhanced visibility and competitive pricing,” said Brennan.


Overall, the Postal Service reported operating revenue of $70.4 billion for 2016, excluding a $1.1 billion change in accounting estimate recorded during the year. This equates to an increase of $1.6 billion, or 2.3 percent, over last year (See Selected 2016 Results of Operations table below). Revenue growth was achieved despite the April 2016 expiration of the exigent surcharge mandated by the Postal Regulatory Commission. As a result of this expiration, revenue for 2016 was lower by approximately $1 billion than what it otherwise would have been. Going forward, without the surcharge, the Postal Service expects its revenue to decline from what it otherwise would be by almost $2 billion per year.


Despite the positive trends in some aspects of its business, the net loss suffered by the Postal Service this year cannot be ignored. Even with continued proactive and aggressive management, such losses are likely to persist for the foreseeable future because of mandated costs such as an unaffordable retiree health benefits program that is not fully integrated with Medicare, and an ineffective pricing system.


“This is why legislative and regulatory reforms remain critical for us to meet the needs of the American public now and well into the future,” said Brennan.


Operating expenses increased in 2016 compared to last year. In addition to a $922 million increase in workers’ compensation expense, compensation and benefits expenses increased by approximately $1.2 billion and transportation costs increased by$413 million. The growth in labor and transportation costs is largely due to the increase in Shipping and Packages volumes, which are more labor-intensive to process and require greater transportation capacity than mail. Transportation expense also increased to significantly improve service levels in 2016.


Controllable income for 2016 was $610 million compared to $1.2 billion for last year. In the day-to-day operation of its business, the Postal Service focuses on controllable income, which takes into account the impact of operational expenses including compensation and benefits; but does not reflect factors such as the legally-mandated expense to prefund retiree health benefits or the change in accounting estimate noted above (see Controllable Income below for a full description).

FY 2016 Revenue and Volume by Service Category Compared to Last Year
The following presents revenue and volume by category for the years ended September 30, 2016, and 2015:

Revenue Volume
(revenue in $ millions; volume in millions of pieces) 2016 2015 2016 2015
Service Category
First-Class Mail $ 27,281 $ 28,206 60,922 62,353
Standard Mail 17,982 17,992 80,885 80,030
Shipping and Packages 17,307 14,942 5,134 4,510
International 2,695 2,702 1,006 913
Periodicals 1,507 1,589 5,544 5,838
Other 3,596 3,359 450 391
Total before change in accounting estimate $ 70,368 $ 68,790 153,941 154,035
Change in accounting estimate 1,061
Total revenue and volume $ 71,429 $ 68,790 153,941 154,035


Selected FY 2016 Results of Operations and Change in Accounting Estimate
During the three months ended June 30, 2016, the Postal Service revised the estimation technique utilized to determine its Deferred revenue-prepaid postage liability for a series of postage stamps. The change resulted from new information regarding customers’ retention and usage habits of Forever Stamps, and enabled the Postal Service to update its estimate of usage and “breakage” (representing stamps that will never be used for mailing due to loss, damage or stamp collection).

As a result of this change in estimate, the Postal Service recorded a decrease in its Deferred revenue-prepaid postage liability as of June 30, 2016, which caused an increase in revenue and decrease in net loss of $1.1 billion for the three months ended June 30, 2016, and for the year ended September 30, 2016. This change in accounting estimate resulted in a non-cash adjustment that does not impact the Postal Service’s liquidity or access to cash and does not affect its controllable income.

This news release references operating revenue before the change in accounting estimate and operating revenue before the temporary exigent surcharge, which are not calculated and presented in accordance with accounting principles generally accepted in the United States (GAAP).

The following reconciles these non-GAAP operating revenue calculations with GAAP net loss for the years ended September 30, 2016, and 2015:

(results in $ millions) 2016 2015
Operating revenue
Operating revenue before temporary exigent surcharge $ 69,232 $ 66,672
Temporary exigent surcharge* 1,136 2,118
Operating revenue after exigent surcharge before change in accounting estimate $ 70,368 $ 68,790
Change in accounting estimate 1,061
Total operating revenue $ 71,429 $ 68,790
Other revenue 69 138
Total revenue $ 71,498 $ 68,928
Operating expenses $ 76,899 $ 73,826
Other interest (income) expense, net 190 162
Total expenses $ 77,089 $ 73,988
Net loss $ (5,591 ) $ (5,060 )
* The temporary exigent surcharge expired on April 10, 2016.


Controllable Income
This news release references controllable income, which is not calculated and presented in accordance with GAAP. Controllable income is a non-GAAP financial measure defined as net income (loss) adjusted for items outside of management’s control and non-recurring items. These adjustments include the mandated prefunding of retirement health benefits, actuarial revaluation of retirement liabilities, non-cash workers’ compensation adjustments and the change in accounting estimate.

The following reconciles GAAP net loss to controllable income and illustrates the income from ongoing business activities without the impact of non-controllable and non-recurring items for the years ended September 30, 2016, and 2015:

(in $ millions) 2016 2015
Net loss $ (5,591 ) $ (5,060 )
PSRHBF prefunding expense 5,800 5,700
Change in workers’ compensation liability due to fluctuations in discount rates 1,026 809
Other change in workers’ compensation liability1 188 (502 )
Actuarial revaluation of retirement liability2 248 241
Change in accounting estimate (1,061 )
Controllable income $ 610 $ 1,188
1 This is a net amount that includes changes in assumptions, as well as the valuation of new claims and revaluation of existing claims, less claim payments for the applicable periods.
2 Determined by OPM in 2015 to amortize the $3.6 billion unfunded FERS retirement obligation based on actuarial valuations and assumptions. The payments are to be made in equal installments over the next 30 years.

Complete financial results are available in the Form 10-K, available at

PCC Alert: Making Changes: Marketing, DPMG Groups Re-aligned

i Oct 21st No Comments by

Making Changes

Marketing, DPMG Groups Re-aligned


USPS is making changes within its Marketing and Deputy Postmaster General organizations to better serve customers.

“Although the entire organization is responsible for delivering excellent service and customer experiences, the following changes will sharpen our focus to more effectively reach and engage our customers, and bring their voices and rising expectations more prominently into our strategy development,” PMG Megan J. Brennan wrote in an Oct. 20 memo.


  • Jim Cochrane, who previously served as chief marketing and sales officer, will now lead his organization as chief customer and marketing officer.
  • Within this group, Cliff Rucker, who previously served as sales vice president, will become sales and customer relations senior vice president. He will continue to oversee Sales, while taking on added responsibility for the Business Service Network and Customer Care Centers.
  • Steve Monteith, who previously served as executive director of product management for mailing products and shipping services, will now serve as marketing vice president. He will oversee Brand Marketing, Customer Engagement and Strategic Alignment, Customer and Market Insights, Industry Engagement, Product Management — Mailing Products and Services, Product Management — Shipping Products, and Stamp Services.
  • The vice president position that oversees Consumer and Industry Affairs has been eliminated and the Consumer Advocate function will report to the chief customer and marketing officer. This is designed to elevate the voice of residential customers throughout the organization.
  • The vice president position that oversees Global Business will also be eliminated and the organization is being modified to better align with core business units.
  • Gary Reblin will continue to report to Cochrane as vice president overseeing Product Innovation.

Additionally, within the DPMG organization, DPMG Ron Stroman will continue to oversee Government Relations, Sustainability and Office of the Judicial Officer. He also will lead international efforts that involve public policy and oversee International Postal Affairs, a new function within his group.

The changes take effect Oct. 20.







Please visit us on the USPS Industry Outreach website.

Thank you for your support of the United States Postal Service.

Consumer and Industry Affairs


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PCC Alert: Postal Service Announces 2017 Shipping Prices

i Oct 19th No Comments by

Postal Service Announces 2017 Shipping Prices

Pricing Unchanged for Priority Mail International, First-Class Package

International and Priority Mail Express International Service




WASHINGTON — The U.S. Postal Service today filed notice with the Postal Regulatory Commission (PRC) of price changes for Shipping Services products to take effect next year, following the end of the holiday mailing season. The filing does not include any price increase for First-Class Package International Service, Priority Mail Express International and Priority Mail International.


The Postal Service continues to provide excellent value and reliability for the shipping industry, along with convenient choices for consumers. The average Shipping Services price change is 3.9 percent, which results in an average shipping price of less than $5 per shipment across all shipping products.


The new prices, if approved, represent a modest price increase in Priority Mail by 3.9 percent and an average of 3.3 percent in Priority Mail Retail prices.


The Priority Mail Flat Rate Box and Priority Mail Flat Rate Envelope prices for these products are:



Current New
Small flat-rate box $6.80 $7.15
Medium flat-rate box 13.45 13.60
Large flat-rate box 18.75 18.85
Large APO/FPO flat-rate box 16.75 17.35
Regular flat-rate envelope 6.45 6.65
Legal flat-rate envelope 6.45 6.95
Padded flat-rate envelope 6.80 7.20


The PRC will review the prices before they are scheduled to take effect Jan. 22, 2017. The complete Postal Service price filing with the new prices for all Shipping Services products can be found on the PRC site under the Daily Listings section:


The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.








Please visit us on the USPS Industry Outreach website.

Thank you for your support of the United States Postal Service.

Consumer and Industry Affairs


To subscribe or unsubscribe to PCC Alerts, please hit reply and send us your request.


Privacy Notice: For information regarding our privacy policies, visit