Celebrating 60 Years of the PCC

Chief Retail and Delivery Officer and Executive Vice President Kristin A. Seaver – Retirement

The Postmaster General released the following statement today, announcing Chief Retail and Delivery Officer and Executive Vice President, Kristin Seaver’s, intention to retire from the Postal Service:

Kristin A. Seaver, Chief Retail and Delivery Officer and Executive Vice President, has informed me of her intention to retire from the Postal Service on August 28, after an impactful career of more than 29 years, including the last five years serving on the Executive Leadership Team.  I wish her the best of luck in her well-deserved retirement.

In August 2020, I sought someone who was innovative, energetic and a visionary to take on the role of creating the future operating model for retail and delivery.  Kristin willingly accepted the challenge to lead and oversee the transformation of all retail, delivery and fleet operations.  She created a structure that aligns our core operations with the future of the Postal Service by streamlining operational line of sight, designing best-in-class support for the 450,000 employees who touch our customers daily, and by building a high performance leadership team that collaborates and drives operational excellence.

Prior to this appointment, Kristin served as the COVID-19 Incident Commander for the Postal Service, standing up a crisis command team and providing essential leadership to ensure timely response and engagement across the organization.  Her leadership and guidance allowed the Postal Service to navigate this novel event and continue our essential mission of serving the nation.  As a result, the Postal Service was recognized by the Harris Poll for having the strongest COVID-19 pandemic response in providing essential services among all public and private organizations.

Kristin served as the Chief Information Officer (CIO) and Executive Vice President from 2016 through 2020.  During her time as CIO, the Postal Service launched technology-enabled services such as Informed Delivery, Automated Package Verification, and Enterprise Analytics University.  Kristin also championed strengthening the security posture of the Postal Service with the creation of the Executive Cyber Risk Committee and development of the USPS Cyber Risk Framework.  Under Kristin’s leadership the Digital Business initiative was created and is now the foundation for the Postal Service’s effort to provide a storefront of government services as part of the Delivering for America Plan.

Kristin began her career in 1991 as an Industrial Engineer in Albany, New York, and went on to bring engineering principles and creative solutioning to all the positions she has held, including Manager, Remote Encoding Operations; Plant Manager, Brockton, Massachusetts; Senior Plant Manager, New Hampshire-Vermont District; and Manager, In-plant Support and Manager, Operations Support for the both Eastern and Northeast Areas.  While serving in Northeast Area, Kristin led the response and recovery efforts from Super Storm Sandy in 2012.  Prior to joining the Executive Leadership team in 2016, Kristin served as Vice President, Operations for Capital Metro Area, leading all postal operations from Maryland to Atlanta.

Kristin’s legacy is one that will be long remembered and lasting—the industrial engineer who combined energy, people and technology to create a positive culture of collaboration and performance.  Over the next few weeks, we will have the opportunity to congratulate and recognize Kristin for her dedication and contributions to the United States Postal Service.

Please join me in offering Kristin a heartfelt congratulations, and in wishing her the best for a happy and healthy retirement.

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